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  • UTILITY POLICIES

    APPLICATIONS, DEPOSITS AND CO-SIGNER

    All utility accounts established after October 11, 1983 shall be required to complete a utility service application and post a deposit or have an approved co-signer before utilities will be connected, re-connected or transferred. Application Requirement: No new or reinstated utility account will be accepted by Mt. Pleasant City until the appropriate signed utility application is received by Mt. Plesant City. The application must be completed in its entirety. Failure to accurately complete the application is reason for the application for utility service to be denied or if information found on the application is later proved false, reason for disconnection. The Account Deposit Policy shall be as follows:
    (a) $200 for structures heated by means other than electricity.
    (b) $350.00 for structures heated by electricity.
    (c) For commercial on demand meter customers, the deposit will be equal to two (2) months, or the anticipated two (2) months, worth of electric bills. However, the minimum deposit will be at least $500.00.
    (d) If the account is kept current for twenty-four (24) months, the deposit is refundable or applied to the utility account.
    (e) In the event a utility deposit has been returned and utilites are disconnected for non-payment of utility bills, said deposit, in addition to all other payments as provided herein, must be reinstated before utilities will be reconnected. The deposit can once again be returned after an additional twenty-four (24) consecutive months during which an account’s utility bill does not become delinquent.
    (f) Accounts which lawfully exist as of February 1, 1992 shall not be required to pay any additional deposit as stated herein provided such account is not disconnected for the non-payment of utility bills, however if such a disconnection occurs, the account will be subject to the provisions in paragraph
    (g). Co-signer Agreement Policy shall be as follows: (a) Co-signer must have an active utility account with Mt. Pleasant City that has been current for twenty-four (24) consecutive months. (b) Co-signer must personally appear to sign agreement or co-signer agreement must be notarized. (c) Co-signer is financially responsible for the full amount of utility account left unpaid by the applicant 30 days following disconnection or termination of account.

    DISCONNECTION POLICY

    (a) A utility account is billed by the 5th of each month. The utility account is due on the last day of the month. A utility account is considered delinquent five (5) days after the due date as noticed on the utility bill. A three (3) percent per month penalty will be added to all utility bills not paid within the specified period of time.
    (b) A utility account not paid by the 5th of each month will become delinquent and a Final Notice Before Shut Off will be mailed. Shut Off day will be on the 20th of each month and will be stated on the notice. If any of the due dates fall on a weekend of holiday, the due date will be the next business day.

    APPEALS

    (a) A customer has the right to appeal, to the Mt. Pleasant City Council, their utility bill if the customer has a valid concern with the accuracy of the meter readings or billing procedure. This appeal is made by contacting the City Treasurer prior to seventy-two (72) hours before disconnection. (b) Utilities will not be disconnected until the appeal has been considered by the Mt. Pleasant City Council. If the appeal is denied by the City Council, and if payment is not received within ten (10) days, the account will be disconnected.

    RE-CONNECTION POLICY

    After utilities have been disconnected for non-payment of a utility bill, services will only be reconnected under the following conditions:
    (a) All past due amounts plus the applicable penalty must be paid.
    (b) A deposit must be paid.
    (c) A re-connection fee in the amount of $40.00 must be paid.
    (d) Payments and re-connections are to be done during regular business hours.
    (e) No funds will be accepted nor will the utilities be reconnected after 5:00 p.m.